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ITIL ITIL4-DPI Reliable Dumps Ebook, Dumps ITIL4-DPI Guide

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which BEST describes a value stream?

A. The way an organization applies specific resources to tasks
B. Steps that add value to a unit of work being processed in the service value chain
C. A structured approach to organizational change, so that staff members feel valued
D. A flexible and simple guide that supports improvement initiatives

Answer: B

Explanation:
DPI defines avalue streamas "a series of steps an organization undertakes to create and deliver products and services to consumers." It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - definition and purpose")

NEW QUESTION # 42
An IT department is functioning as a service provider for the company it is a part of.
Which statement about this provider's governance is CORRECT?

A. An internal service provider must use the service value system instead of governance
B. An internal service provider is not subject to governance because they are part of the same company
C. An internal service provider's governance is limited to external factors such as regulations and legislation
D. An internal service provider cannot govern itself unless it has specifically delegated the authority by the company's governing body

Answer: D

Explanation:
DPI clarifies thatgovernance always comes from the organization's governing body. Internal service providers do not operate independently; they must follow the governance structures of the parent organization. They may only self-governif explicitly delegated authority. Option A is incorrect (governance covers internal and external). Option B is false-governance always applies. Option D is misleading; theSVS supports governance, not replaces it.
(Reference: ITIL 4 Strategist DPI, section on "Governance in internal and external service provider contexts")

NEW QUESTION # 43
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

A. Project
B. Tactical
C. Strategic
D. Operational

Answer: C

Explanation:
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

NEW QUESTION # 44
A retailer is considering introducing a new virtual reality feature to its online presence. Recognizing this is a significant effort requiring new skills and technology, the CIO has asked the operations manager to assess the impact to the organization.
Which assessment method would work BEST in this situation?

A. Process maturity assessment
B. Customer satisfaction analysis
C. SLA achievement analysis
D. Gap analysis

Answer: D

Explanation:
In ITIL DPI,gap analysisis used to compare the current state against the desired future state. Since the retailer is adoptingnew technology and skills, gap analysis identifies capability shortfalls and resource needs to support the change. Customer satisfaction analysis (A) and SLA analysis (C) measure service performance, not organizational readiness. Process maturity assessment (D) examines process capability but not the holistic gap to achieve new capabilities.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - gap analysis for change initiatives")

NEW QUESTION # 45
When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Efficiency, effectiveness, and outcomes
B. Goals, success factors, and key performance indicators
C. Measures, methods, and metrics
D. Cost, risks, and outcomes

Answer: D

Explanation:
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

NEW QUESTION # 46
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